How I Learned The Hard Way About Southwest Airlines Awful Technology
Also: 5 must-have devices for work travel now Southwest Airlines CEO Robert Jordan finally, after more than two days of chaos, offered a heartfelt video of apology. I’m sorry. I meant an utterly robotic video of an apology written, it appeared, by a lawyer. Of course, as the apologies rained down in an unconvincing squall, apologists emerged too. Perhaps half a million customers had their journeys ruined but this was the “perfect storm,” they declared....