See also:
Bringing Alexa to seniors: What can it teach us about tech? For seniors on COVID-19 lockdown, Alexa proves to be a valuable friend.
With the help of solution providers, administrators can build and publish skills that are specific to their properties and which can be integrated with other property management systems. For instance, a resident in a senior living facility could ask, “Alexa, could you ask for my mail to be delivered?” Hospitals and senior living communities can also build and enable HIPAA-eligible skills like medication tracking. The new healthcare solution is designed both to meet the needs of patients and to increase staff productivity. For instance, caregivers can use a “drop-in calling feature” to check in on patients virtually quickly. Meanwhile, if a patient needs something like an extra blanket, she can tell Alexa who will relay the message to a nurse or caregiver. The caregiver can, via voice, let the patient know they’re on their way. The functionality is designed to be faster than paging a nurse’s station and waiting for a response. The hospital solution is also intended to make checking into a hospital easier and less stressful, helping to answer questions for patients and offering entertainment like music. Some of the health systems that are adopting Alexa Smart Properties include Boston Children’s Hospital, Cedars-Sinai, BayCare and Houston Methodist. The new offering is largely about helping residents stay in touch with loved ones for senior living communities. It’s also intended to help residents stay informed about updates in the community – some of which may be urgent, such as a notification about a Covid infection. Residents can get notifications via their Alexa-enabled devices versus more manual methods that many senior living communities use, such as printing out notifications and slipping them under residents’ doors. Alexa can also help communities streamline activities like check-ins, field requests for maintenance and administrative task. Senior living communities like Atria and Eskaton are integrating with Alexa Smart Properties at some locations. To maintain user privacy, no personal information is shared with Alexa to use the Smart Properties system, and voice recordings are not saved. Additionally, residents and patients can disable Alexa’s ability to respond to the wake word. “We believe that ambient computing is going to dramatically change the way people interact with technology, both inside and outside the home,” she said. “The magic is you don’t need to be tech-savvy, you don’t need to learn a new technology – it just works.”
