Under the collaboration with IntelePeer, IBM added IntelePeer Atmosphere Communications PaaS to Watson Assistant to set up voice tools and a new phone number for a virtual agent in minutes. If a company already has a contact center system, IntelePeer can connect Watson Assistant and the existing phone system.
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IBM also said that Watson Assistant can connect with most contact center platforms without code in as little as an hour. With the Watson Assistant updates, IBM is looking to integrate its natural language processing technology with contact centers. IBM has a set of reference customers for Watson Assistant including the State of Rhode Island, which uses IBM’s virtual assistant to address customer issues in English and Spanish. Other updates include:
