Be warned: Mediacom consistently ranks far below average in surveys from J.D. Power, and the American Customer Satisfaction Index (ACSI), with users citing billing issues and frequent outages. However, if you do sign up and are unhappy with your service, Mediacom has a 90-day money-back guarantee for your peace of mind.
Features
Mediacom’s “customization” really just entails selecting from its speed options. It has a range of high-speed choices: 60 Mbps, 100 Mbps, 200 Mbps, 500 Mbps, and 1,000 Mbps. However, if you want something a little slower (and cheaper) for more basic internet use or fewer users, you can’t “customize” the internet service to anything less than 60 Mbps. And because data caps are tied to speed plans, there is no way to customize that part of your plan, either.
Not for
Those who value customer care
Fees
In most cities, Mediacom promotes TV and internet service starting at just $40 per month, a bundle that unlocks 100+ channels and 60 Mbps of speed. While it seems like an excellent deal, it won’t be reflected on your bill: You’ll be responsible for a $10 modem rental fee and a $10 local station surcharge each month, plus a one-time $10 activation fee and $100 installation fee.
Average reliability
Across all types of internet, Mediacom provides fairly average reliability to customers. In 2016, the Federal Communications Commission reported on the performance and reliability of internet providers, including how often their subscribers receive advertised speeds. Mediacom provided advertised speeds about 80% percent of the time. That’s better than Cox, which does so 75% of the time — but it pales in comparison to Comcast, which achieves its advertised speeds just over 90% of the time.
