The move saw the company consolidate five disparate call handling platforms with 200 team members into a single platform. It touted making the move in less than eight weeks. “Vocus’ future state program is transforming the way our customers interact with us. While our Vocus support team members will remain central to service delivery, we are focused on giving enterprise and government customers the choice of self-serving digitally via a richer online experience and through our support teams,” he said. “Customer trust is based on consistently proving to your customers that they can rely on you, your products, and your people to anticipate and meet their needs.”

Contact center-as-a-service functionality is gaining traction in a business segment dominated by old-school technology. Bank of NZ to launch text-to-Kiwi voice service Vocus turning to sovereignty as its competitive advantage Australian carrier sees benefits in being onshore and selling itself to a local consortium. Vocus officially acquired by MIRA-Aware Super consortium for AU$3.5 billion After receiving interest from various potential suitors since 2017, Vocus has finally been sold to a MIRA-Aware Super consortium at AU$5.50 per share.