And its latest expansion – into the healthcare market – could be its most consequential yet. SEE: Guide to Becoming a Digital Transformation Champion (TechRepublic Premium) While use of telehealth has been growing for years, launching a healthcare service that’s primarily virtual is well timed given the continuing pandemic: according to consultant McKinsey, before COVID-19, around 11% of US consumers were using telehealth appointments; that number has since risen to 46%.
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“As they start to get more into that space, there’s a lot of data that could suddenly become very important and could find its way into AWS, for instance, and it could be used to help train analytic models, or as a commercial data set that is provided to AWS clients, in an anonymized and privacy protected way, but that could be a really valuable asset.” “If I look at the US healthcare space as a patient, it’s a pretty complex, and convoluted system, with a lot of guarded incumbents and pretty steep barriers to entry in some areas. But the virtual care segment might be one that doesn’t have the same high barriers of entry, which is one of the reasons why you’re seeing a lot of these outsiders looking to explore the next era of expansion,” Gartner’s Unni said.
